Question:
Can I complete my PayPal payment for a previous order?Answer:
If you had made an order and had selected to pay via PayPal, and subsequently did not manage to complete the payment process the first time round. You can still complete your order by paying to our PayPal account directly (account address obtainable by email). We will re-trace your order and dispatch it in the usual way.
Question:
When will my order be processed?Answer:
Your orders will be dispatched promptly when we have received confirmation from our payment partners of your payment. You can check the status of all your orders via your members area. Here at Just Table Tennis we strive for great customer satisfaction and work hard to despatch every order on the same day

Question:
How long will my order take to arrive?Answer:
On average deliveries can be fulfilled within 7-14 business days (subject to no interruptions on local postal services e.g. public holidays) and will be dependent upon confirmation of payment and availability of stocks. Should it take longer, we will inform you of any delays. Please note from our experiences, orders to South America can take much longer than 14 days. All orders are shipped from Australia,Victoria, hence delivery times will vary and depends on efficiency of each country’s postal systems.
Question:
I cannot complete my membership registrationAnswer:
Please check that you have completed all fields requested. If you find that your country of residence is not listed then we regret that we are unable to provide our services to your country at the present time, due to certain logistical and security reasons. Please send us an email if you feel that our decisions are premature. We are flexible and will reconsider our choices on a country-by-country basis. If you still find that you are unable to register after this, please try again later, as it maybe due to temporary technical problems.
Question:
My basket content is empty. Do I enable cookies?Answer:
For your basket to work, you must enable cookies on your browser. This just allows us to keep track of your purchases while you are on our site. We do not hold any information of a personal nature in the cookies. The information stored is only for the time that you are surfing through the pages.
Question:
Registered mail vs. Standard mailAnswer:
With registered mail, you get the extra security that your order is not lost in the mail system. And if the worst comes to the worst, you have proof for complaint to the postal system.
Question:
What currencies do you accept?Answer:
At the moment, we only accept Australian Dollars (AUD), Euros (EUR), GB Pounds Sterlings (GBP) or US Dollars (USD), but you have the option to view prices in other currencies listed in the currencies box. Please note that your banks may incur charges for dealing with foreign currencies and that the exchange rates used are not necessary 100% up-to-date and therefore prices may vary from day to day.
Question:
How can I pay?Answer:
You can pay by VISA, MASTERCARD, or AMERICAN EXPRESS with PayPal. # For PAYPAL, you will have to register to use their payment system PayPal is the most popular online payment system used on the internet. Payment are made via email from account to account.. Please note that we cannot ship goods to PO Box and similar addresses or to addresses that are not registered with the credit card. We accept Bank Cheques or Postal Orders for Australian Customers only. We also have the following buy now, pay later options, ZipPay, Afterpay, HUMM, WIZIT
Question:
Do you do other product options/variants?Answer:
We usually stock the popular options available. We maybe able to get other variations through special orders. Please email us if you are interested in other product variants.
Question:
Can I make a large orders?Answer:
For large orders, please send us an email with your requirements and we will do our best to help. We welcome bulk buyers and usually can offer better prices.
Question:
Out-of-Stock Items and Back OrdersAnswer:
Occasionally, an item may be out of stock even though our website shows it as being in stock when you order. This can happen because we have orders coming in via phone, fax, and email, and the website inventory may not have been adjusted yet to reflect these orders that are already in the processing queue. If an item you order is out of stock, we will contact you to let you know. Unless the item is no longer available from the manufacturer, we will give you the option of back-ordering the item. The website will not let you add an out-of-stock item to your shopping cart. If you want to back-order an item that our website shows as being out of stock, you may write what you want in the “Special Instructions” field when checking out.
Question:
When I order a rubber sheet, do I get for both sides of my racket or just for one side?Answer:
Most rubber sheets are sold individually, one per package, good for only one side of your racket.
Question:
I have emailed you – but you have not responded.Answer:
I endevour to respond to all emails within 1 – 2 hours, if after this time you have not received my reply, its probably due to our email being intercepted as spam. Your only option is Message me on: 0490 478 402

What if I need to modify my order?

You can modify your order at any time, as long as the order hasn’t been packed. Once an order is packed it’s generally too deep in the system to be easily retrieved. It’s best to contact our store as soon as possible to avoid disappointment.

What if I need to change my shipping address?

A change of address is possible any time before the order is shipped. Once an order is accepted by the carrier, redirecting the parcel rarely works.

Delivery of my order is taking a long time. What should I do?

On average, delivery times can be anywhere between 2-5 business days. However, some areas may take a lot longer depending on your geographical location. In fact, some regional or remote areas of Australia can take up to two weeks or more! If you are experiencing unexpected delays, beyond seven working days or more, please call or email our toy store, so we can investigate the matter further for you.

Do you apply credit card surcharges or any other fees?

Online Toys Australia do not apply any credit card fees or surcharges at all.

I just placed an order. How do I reqquest a Tax Invoice?

Just by placing an order with us, a Tax Invoice (in PDF format) is automatically attached to the email that our website sends you confirming your successful payment. No request is necessary. You can also download the Tax Invoice (past and present) simply by logging in to your account.

How secure are my payment details?

Your payment details are very secure. In fact, our store doesn’t actually store or collect your payment details (credit card numbers etc.) at all. So, when you’re making a credit card payment at the checkout, and you’re asked to enter your credit card details, the form that accepts your card details is a form that is provided by our payment Gateway Square. Square is one of the largest payment gateways in the world, and they are responsible for accepting and processing payments. Our store is merely informed by Square if a payment was successful or not.

So, as you can see, credit card information isn’t even seen or held by our store in any way.

How secure are my personal details?

No website can ever claim to be 100% secure. If there is a ‘door’, there’s always a way in. However, Just Table Tennis Australia will do everything we can to make it as difficult as possible for anyone who wants to try. This is our promise to you.