Satisfaction Guarantee & Returns
Your order comes with a 30-day satisfaction guarantee. If for any reason you are not satisfied with your purchase, you are entitled to a full refund within 30 days of receiving your order, as long as the product is in its original, unused condition. This policy does not apply to custom or specialty items (e.g. assembled blades) and for items bought from the Clearance category.
In order to qualify for our return policy the following requirements need to be fulfilled:
- Blades must be returned in a box and cannot have any scrapes or glue on their surface.
- Rubbers must be sealed in their original packaging.
- Shoes must be in their original condition. You may use the same box your shoes were shipped in to return them. However, please do not place any shipping labels or tape on the manufacturer’s shoe box.
- Clothing items must be returned unworn and unwashed with the original tags attached.
- Bags and Accessories must be returned unused with their original packaging and labels.
- If you refuse your package or the package returns because the address was incorrect, the value of the shipping fees will be deducted from the refund.
Important: before returning any item(s), please contact our customer service representative by email support@justtabletennis.com.au or by phone +61 490478402.
Shipping
To return your product, you should mail your product to: Just Table Tennis P.O. Box 558 , Sunbury, VIC, 3429, Australia.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
If we have sent the incorrect product, please allow us to either send you a return prepaid and addresses envelope, otherwise we will credit you the fair price for the return of the incorrect goods.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
To Contact a Customer Service Representative please Phone 049 0478 402 during business hours or email support@justtabletennis.com.au
We want nothing more than for you to be delighted with your purchase. We carefully select our product range from many thousands of suppliers and brands, both here in Australia and all across the world. However, mistakes happen and problems sometimes arise even with our best intentions and yours. So, if you need to return your purchase for any reason, please read through our Returns Policy below before sending your purchase back to our store.
Change of mind
Customers may return unopened products back to our store within 30 days of delivery for a refund or exchange. Products must be in saleable condition, unopened, unused and not arrive damaged. Shipping costs are at the expense of the customer. IN the event that a product needs to be exchanged, shipping costs back to the customer are also at the customer’s expense.
Wrong product purchased
We’ve all made mistakes from time to time so don’t worry or stress if this has also happened to you! The first thing to do is contact our store, either via phone or email, so we can discuss the best solution that best suits your circumstances. Please have your order number ready when contacting us by phone and please don’t forget to include it in your email so we can quickly identify your purchase.
Our friendly staff will then provide you with helpful information with instructions on what to do next.
We sent you the wrong product/s
It’s not often that we make mistakes, but we are human after all. So if we have sent you the wrong item, please accept our apologies. Let us know as soon as you can either by telephone 0490 478 402 or use this Contact Us form so we can assist you with instructions on what to do. In the meantime, it’s important to remember not to open the product in question or use it or damage it in any way.
Product Warranty & Refunds
Refunds are warranted in circumstances where products that are under warranty cannot be replaced or repaired. We may need to issue a refund when products have arrived damaged or faulty, or a replacement is neither available in our store or from our supplier. In most cases, such products are required to be returned. However, this is usually determined on a case-by-case basis and can vary from one customer to the next.
Once the product in question arrives back in our store, the product will be accessed and processed usually within a 24-48 hour period. Please note, refunds can only be issued via the same payment method that was initially used to place the order, and cannot be refunded to any other person or any other payment method.
Our policy do not exclude or replace your rights under Consumer Guarantees of the Australian Consumer Law, regulations or otherwise as required by law.
